Tom Malone looks back on a busy and productive 2009 and forward to an equally active 2010. Read more…

Introducing Hands-On, Self-Paced Product Demos

We have created an exciting opportunity for you to evaluate new products such as Fast Forward and Self Service in a fully functioning product demo – complete with a user guide to help you discover how these new solutions will help you be more efficient and effective. Read more...

Market Trends: Business Intelligence

Your Accero Cyborg database is a veritable treasure trove of information that can help your business. In early 2010, Accero will release a business intelligence application to help you slice and dice through your data to uncover key patterns and trends, resulting in better informed decision making. Read more...

Product Roundup: Accero On-Demand

Accero On-Demand, our SaaS offering, is a hosted, subscription-based service that provides you with affordable, secure, anytime-anywhere web-access. SaaS really delivers.Read more…

Introducing Accero’s Winter Coffee Break Series

Accero is pleased to announce FREE 3o-minute webinars on the following topics: Fast Forward, Self-Service, Disaster Recovery and Business Intelligence. These coffee break-length webinars are designed to help you quickly and easily learn more about some of Accero’s great offerings. Read more…

2009 CUA Conference Recap

We hope you were able to attend the annual Cyborg Users Association conference, which was held last October in San Antonio, Texas. If you were unable to attend, don’t worry. We summarize several conference highlights for you. Read more…

2009 ACE Award Winners Announced

Presented this year at the October 2009 CUA conference in San Antonio, the Accero Customer Excellence (ACE) awards recognize a select set of customers who made innovative use of the Accero Cyborg solution suite. Read more…

Conversations: Phil Cunningham Shares His Sales Vision

Phil Cunningham, our new senior vice president of sales, shares his insights into the Accero sales effort and market trends. Read to learn more…

Compliance/Legislative Update by Cindy Greenberg

Accero’s resident Regulatory Compliance expert, Cindy Greenberg, summarizes current legal changes and what it means to you. Read more…

Spotlight on Success: The Salvation Army in Canada and Bermuda

The Salvation Army is the largest non-governmental direct provider of social services in Canada, serving 400 communities. In total, approximately 11,000 employees support the organization across all provinces. Find out how the charity organization centralized their payroll operation on Accero Cyborg. Read more…

Special Offer: Referral Awards Program

Do you know someone who could benefit from the Accero Cyborg solution? Receive up to $3000 credit for any referrals that become Accero clients. Read more…

Monthly Service Packs!

Accero is making the commitment to our customers to have consistent methods for addressing reported problems with the 6.0.2 release. Starting in January and ending in August, Accero will be releasing a monthly Service Pack. These packs will be bundles of PNs that will address a different area of the 6.0.2 release each month. It is our goal to make the Service Packs easy to install with a minimal testing effort required by our customers. Keep an eye on the Accero Resource Center for more information on the upcoming Service Packs.

Message from the President

Where has the year gone? The Latin expression “tempus fugit” means time flees or flies. An American expression adds a special twist to those classical words: “Time flies … when you’re having fun.” In looking back over the year, we certainly had our share of fun, starting in early February with the release of version 6.0, our biggest software release in over a decade.

Okay, full disclosure, it wasn’t just a lot of fun, it was also an incredible amount of work. So hats off and congratulations all around to our software, QA, and consulting teams—and to everyone else who contributed to the success of the release. They put in very long hours and their effort truly paid off. In addition to the 6.0 Accero Cyborg solution, at the same time we introduced Fast Forward, our first true browser-based user interface.

By mid-year, we had introduced Accero On-Demand, our first fully-featured Software as a Service (SaaS) delivery model. Also this year we introduced a PSO system audits to help customers gain more value from their licensed software, a “lite” version of our Benefits Self Service module, and a quick-turn option for our consulting engagements.

In October, we joined many of you in San Antonio, Texas, for the annual Cyborg Users Association conference, where we shared our vision and you shared your Accero experiences. At the conference, we showcased upcoming products as well as our increasingly popular Fast Forward user interface. We were also very pleased to present the 2009 ACE Award Winners at the conference.

We were busy on the infrastructure front, as well. We officially moved our headquarters to Lake Oswego, Oregon, and moved our Chicago work force into new office space on the 36th floor of the 110-floor Willis (formerly Sears)Tower, the tallest building in North America. We added executives to our staff, along with key employees across all sites.

And, throughout it all, we found time to celebrate our 35th anniversary!

When you read this issue, you’ll see that the fun and the hits keep coming. In this newsletter, we announce our hands-on, self-paced product demos that let you better evaluate Fast Forward and Self Service before investing in them.

We’re also pleased to talk about our new and exciting Business Intelligence application, available early next year. Decision-making has never been easier—or more spot on. You get a full data mart, dashboard charts and graphs, and pre-defined reports. Our featured product in the issue is Accero On-Demand, our SaaS service delivery option. Additionally, Phil Cunningham, our new executive sales VP, offers his insights on what’s ahead from his team in our Conversations column.

With 2009 coming to a close and 2010 fast approaching, I leave you with one more Latin expression: crescit eundo or, as we like to say in English, it grows as it goes. In its original context, the expression referred to a thunderbolt, which grew in strength as it moved across the sky. It’s just another way of describing dynamic progress.

Happy holidays and good fortune!

Tom

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Introducing Hands-On, Self-Paced Product Demose

New Fast Forward and Self Service Demos Let You Play Before You Pay

Rather than have us spin words about the many benefits of our new user interface, Fast Forward, and our highly efficient Self Service modules, we thought it would be better if you actually had a chance to take these products for a spin on your own.

And now you can, thanks to our new hands-on product demo. . A fully functioning self-paced demo with an attached database that lets you use the products as you would normally in your job. The demo’s easy-to-follow tutorial walks you through several common scenarios, including searches and reporting, to give you a feel for how these solutions will help you day to day.

Here are a few actions you can perform in the demo:

• Searching - Fast Forward’s Advanced Search tool enables you to go beyond the top level search and produce very specific results, making it easy to locate the information you are looking for with just a few keystrokes. For example, in just seconds you can identify all active employees who belong to a union, or you can create a list of all employees in a particular department and then export that list.
• Locating - The Fast Forward interface gives you several ways to quickly locate an employee: by name (both by spelling and phonetically), ID, or social security number. You’ll be able to export whatever you find in a variety of formats.
• Viewing – To make your processes more efficient, Fast Forward lets you add a particular screen to your favorites. In this case, if you wanted to add the Employee Emergency Contact Form to your favorites, you could do so in only a few steps.
• Reporting – When you use the demo, you’ll see that reporting has never been easier. For example, if you want to quickly get a report of all active employees, you can use the ‘Jump To’ function to locate the report you wish to run. In short, you’ll be able to quickly view all related reports and pages, as well as export or share them.

Accero’s demo environment also lets you test-drive our Self Service modules: Employee, Manager and Benefits. For the Self Service trial, you can access all features and screens:

• Using Employee Self Service you’ll see how convenient it is for employees to view and update personal information, view pay details, request time off, and so on.
• When you test drive the Manager Self Service module, you’ll have immediate control over staff requests or HR related data changes, and be able to review data on direct reports.
• Benefits Self Service offers secure, online access to company benefits information. The hands-on demo will show you how easy—and practical—it is to empower employees to make their own enrollment changes electronically.

If seeing is believing, then using is loving. And once you use the demo, we think you’ll love what you can do with Fast Forward and Self Service. So, don’t wait. Call your Accero representative today for more information or to schedule your hands-on demo

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Market Trends: Introducing a New Business Intelligence Application

Knowledge is a powerful thing. This is especially true in business where understanding trends and patterns can result in more strategic—and better—decision making. That’s one reason why companies increasing value “business intelligence.”

The good news is, with your Accero Cyborg system in place, you are already gathering valuable business data every time an employee adds edits or deletes information in your database.

Of course, it’s one thing to gather data, and another to harvest the same data into usable information. Now, with the upcoming release of a new Accero business intelligence application, you’ll be able to tap into your vast Accero Cyborg knowledgebase on your own, and without the need for lengthy IT or technical staff involvement.

The business intelligence application will help you immediately answer such questions as:

• What are my employee demographics?
• How effective are my employees?
• What drives employee attrition in my organization?
• How effective are my recruiting programs?
• Do I have a handle on absences and PTO?

Three key components drive our analytics system: Data Mart, Dashboards, and Reports.

• The Data Mart, optimized for analysis capabilities, captures and stores key information.
• Dashboards let you visually analyze the data with a few simple clicks. You can explore and drill down on the data. Plus, role-based dashboards give you pertinent, timely information. While intuitive tools and templates get you up and running quickly.
• Predefined reports combined with report filters make reporting both immediate and exact. The beauty is, you can create and distribute your reports without assistance from your busy IT department.

As a fully integrated and secure part of our solution, the new Business Intelligence application is based on the need-to-know principle. And in today’s competitive market, knowing what needs to be done has never been greater. Don’t wait to be better informed.

Contact your Accero representative today to find out how the business intelligence application can help guide your future and make sure to budget for this new application in 2010.

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Product Roundup: Accero On-Demand

Accero recently sponsored a survey of APA members. Among our findings, we learned several interesting things about the APA membership’s understanding of SaaS (Software as a Service). For example, many members liked the idea that SaaS means their software is always up to date and that their managers and employees would have anytime-anywhere access to the system.

They also liked that a SaaS deployment translates into lower maintenance costs and would require less technical support. Yet they did express some concerns: Is SaaS secure, for example, and is it reliable?

Let’s back up for a moment and define what we mean by SaaS. Software as a service or SaaS,an acronym that rhymes with “mass,” is a model of software deployment whereby a provider licenses an application to customers for use as a service on demand.

Likewise, Gartner, Inc., the world's leading information technology research and advisory company, defines SaaS as software owned, delivered and managed remotely by one or more providers. To Gartner, SaaS delivery requires a vendor to provide remote, outsourced access to the application, as well as maintenance and upgrade services for it.

Accero On-Demand is our SaaS solution. It is a hosted, subscription-based service that provides you with affordable, secure, anytime-anywhere web-access to the Accero Cyborg Human Capital Management solution suite. Through Accero On-Demand, you can subscribe to our feature-rich version 6.0 platform, as well as our new browser-based user interface known as Fast Forward.

Getting back to our APA survey, how does Accero On-Demand answer these three important survey questions:

• Is Accero On-Demand secure? Yes, by all means, our SaaS delivery model is fully secure. Accero On-Demand subscribers access the system via a secure, Web-based interface and manage day-to-day duties as if the Accero Cyborg solution were deployed locally. User authentication and role-based security controls each user’s access to specific features, functions and data sets.  And, your data stands alone; it is never co-mingled with other customer’s data.
• Is Accero On-Demand reliable? Accero’s SAS-70 Type II certified hosting centers provide Accero On-Demand customers scalability, high-availability and high-performance computing that surpasses the performance and reliability of most in-house computing resources.
• Will Accero On-Demand reduce my IT burden? Definitely. As a hosted, on-demand solution, all hardware, software, security and network considerations are managed by Accero’s team of IT experts. This means your in-house IT resources can avoid time-consuming chores such as managing upgrades, monitoring third-party maintenance agreements, supporting end users and managing hardware. The real beauty is, your software is always current.

While most on-demand HCM solutions target smaller companies and offer condensed, scaled-down HCM solutions with limited configurability, Accero On-Demand does not compromise in features, functionality or configurability. It is a fully-featured, on-demand solution that is ideal for mid-size and large enterprises or major business units of large companies – especially those with complex business requirements.

We also offer a range of consulting services, called Accero On-Demand PLUS, to enhance your core SaaS solution, including such services as tax preparation and filing, year-end processing, position administration and open enrollment management, to name a few of the services available. Accero On-Demand PLUS services can be ordered on an ad-hoc basis or included as part of your standard subscription service agreement.

To find out how Accero On-Demand can deliver immediate system access while reducing your reliance on IT resources, contact your Accero representative or visit http://www.accero.com/acceroondemand

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Introducing Accero’s Winter Coffee Break Series

FREE 3o-minute Accero product webinars !

Many of you have asked us for easy ways to learn more about our products. We know you’re busy at this time of year so we’re introducing a series of FREE 30-minute webinars, all designed to provide you the maximum amount of useful information in the least amount of time. We’re calling it our Winter Coffee Break Series.

And to help kick off your coffee break we’d like to treat you to a cup of your favorite brew just for attending. Register today and attend one of these quick sessions and we’ll send you a Starbucks® gift card so you can enjoy your next winter warmer on us!
Register for one or all of these FREE coffee break webinars:

Fast Forward - See how Fast Forward, our popular new web-based user interface, will improve usability and create efficiencies for every user.

• Wednesday, December16, 2009
  • 11:00 a.m. EST Register
  • 2:00 p.m. EST Register

Accero Self Service - Learn the many benefits of empowering your employees and managers, while reducing the burden on your HR and IT departments.

• Tuesday, January 6, 2010
  • 11:00 a.m. EST Register
  • 2:00 p.m. EST Register

Disaster Recovery - Learn how Accero’s new disaster recovery solutions and services can provide a complete backup to your system, helping to ensure your business continuity.

• Tuesday, January 19, 2010
  • 11:00 a.m. EST Register
  • 2:00 p.m. EST Register

Business Intelligence – Find out how to leverage the wealth of data that exists in your system, enabling you to instantly uncover patterns and trends that result in better strategies and decisions.

• Tuesday, February 2
  • 11:00 a.m. EST Register
  • 2:00 p.m. EST Register

Don’t wait! Take a 30-minute break from your daily grind to learn more about your Accero products in a pressure-free environment, and get a free Starbucks gift card.

Coffee Break and webinar… it’s a perfect combination for a winter’s day!

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2009 CUA Conference Recap

We were pleased to see so many of you in October at the annual Cyborg Users Association conference, where we had a great time networking, learning and enjoying the wonderful sights and amenities of San Antonio, Texas. For those who were unable to attend, here are a few conference highlights:

• Tom Malone, Accero’s CEO, shared his vision for the future of Accero.  In addition, he announced some exciting new product and services developments that customers will want to learn about and budget for in 2010.  New products and services include a new Reporting and Business Intelligence application, enhanced Self Service modules, and a new Disaster Recovery service that will soon be available.
• Fast Forward continues to impress with its easy to use and efficient interface. We were treated to many success stories from customers who have already seen results in accuracy and efficiency from their Fast Forward implementations.
• Accero announced the 2009 Accero Customer Excellence Awards winners (see ACE Awards story later in this issue).
• Training class content was extremely strong this year, thanks to our team of knowledgeable presenters and their focus on extensive class preparation.

We also want to extend a huge thank you to the CUA Board for all of their hard work and effort in putting together, once again, an outstanding event! We look forward to next year’s CUA conference. Please plan on joining us.

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Presenting… the 2009 ACE Award Winners!
Accero extends our congratulations to the winners of this year’s 2009 Accero Customer Excellence (ACE) awards:

• Newell/Rubbermaid, a global marketer of consumer and commercial products.
• Eastern Municipal Water District, a public water agency.
• Ahold, an international group of quality supermarkets.

Presented at the October 2009 CUA conference in San Antonio, the awards recognize a select set of customers who made innovative use of the Accero Cyborg solution suite.

“Each of our ACE award winners leveraged the flexibility of the Accero Cyborg solution to meet specific requirements and improve the efficiency and effectiveness of their own HR and payroll processes.  We commend these customers for their creativity and innovation with the Accero Cyborg solution,” said Accero President Tom Malone.

Read More about the 2009 winners

Apply for a 2010 ACE Award today!

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CONVERSATIONS: Phil Cunningham Shares His Sales Vision

First, congratulations on joining Accero as senior vice president of sales and, of course, welcome! Could you tell us about your background?

Thank you. I’m very excited to be part of the latest chapter in Accero Cyborg, especially at this point in time.Previously, I was the VP of sales and business development at Fidelity HR services. Before that, I held several senior leadership positions at ADP, where I did a lot of strategic planning, sales goal development and incentives. At ADP, our sales force numbered about a thousand. All in all, I’ve been managing sales for more than 20 years, and often as a key contributor at Fortune 500 companies.

Why did you choose Accero?

I was extremely impressed with the executive team at Accero and the work they had accomplished in such a short amount of time.  That, coupled with a solid foundation of the Cyborg solution, made it clear that we had an opportunity to make great strides in the HCM arena.

What’s ahead for the Accero sales organization?

In a few simple words….training, specialization and growth.  We will continue to focus on our client base and we will use that knowledge and expertise to grow our business with new name accounts for Accero in the upcoming years.

Moving forward, what can customers and prospects expect from the Accero sales team?

A structured approach to account management that will ensure our clients are in fact “raving fans” and they are aware of all of the great updates we are making to our suite of solutions.

Do you have any particular customer initiatives you’d like to discuss?

I think clients should be on the lookout for more information on our newest solutions, such as Dashboard Analytics, Disaster Recovery and Accero On-Demand.

What HR or Payroll software trends do you still on the horizon?

There are many trends to comment on and like most things everyone has an opinion. That said, I think three items will continue to be focus items for HCM Professionals.  The first is Analytics, which will continue to be a focus item for HR and Payroll Departments as they look to become more and more strategic for their respective businesses.  The second is the SaaS model, which will continue to gain momentum across HR/Payroll professionals as it has over the past few years.  Finally, Talent Management will continue to mature as an HCM offering as more and more companies will adopt strategies to help them manage their most valuable asset….their associates.

Would it be OK to add your email for customers to use when contacting you?

Of course. Customers may reach me at: Phil.cunningham@accero.com

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Compliance/Legislative Update

By Cindy Greenberg

The below briefly describes recent regulatory updates.  Where appropriate, bulletins and updates may be available for downloading at the Accero Resource Center.

2010 Pension Plan Limitations

2010 limits reflect issuance of IRS News Release IR-2009-94 (October 15, 2009) and the corresponding Social Security Administration News Release (October 15, 2009).

2009 limits reflect issuance of IRS Notice 2008-102, 2008-45 I.R.B. 1107 (November 10, 2008) and the corresponding Social Security Administration News Release (October 16, 2008).

Federal Withholding
The 2009 Recovery Act provides in 2009 and 2010 tax years, a refundable income tax credit through a reduction in payroll withholding levels or by claiming the credit on a personal income tax return. Percentage methods and wage bracket withholding tables have been issued for wages paid on and after January 1, 2010. The changes include 2 additional wage brackets in the Single and Married withholding tables.
Non-resident aliens (NRA) do not qualify for the credit provided in the Making Work Pay provision of the American Recovery and Reinvestment Act. Two modifications are made to the percentage method withholding tables to more accurately determine the amount of income tax to be withheld from the wages of nonresident alien employees working in the United States.

• 1st, add an amount to wages before determining withholding under the percentage method in order to offset the standard deduction built into the withholding tables. For 2010, the annual amount is updated to $2,050 (previously $7,180) for federal tax code 102, table 7.
•  2nd, an additional amount of withholding from a separate table applicable only to nonresident alien employees is added to offset the effect of the Making Work Pay Tax Credit which is built into the federal annual withholding tables.

Source: http://www.irs.gov/pub/irs-pdf/n1036.pdf

2010 Form W-4, Employee’ Withholding Allowance Certificate
Form W-4 for 2010 is available on the Internal Revenue Service's website.
Employees claiming a full exemption from federal income tax in 2010 must file a new Form W-4 to maintain an exempt status. If a new Form W-4 is not filed by the expiration date of Feb. 16, 2010, employers are to withholding as if the employee were single and claiming no withholding allowances until the employee submits a new Form W-4.
The form also instructs nonresident aliens to refer to Notice 1392; which has not been released by the IRS.
www.irs.gov

State Withholding
Several states have announced changes in withholding tables and tax brackets for 2010. The individual state tax guides and withholding tables are available on the state’s website.

Arizona
Source: http://www.revenue.state.az.us/Newsroom/Releases/SB-1185-Withholding-Q-A.pdf

California
Source: http://www.edd.ca.gov/Payroll_Taxes/Rates_and_Withholding.htm

Maine
Source: http://www.state.me.us/revenue/forms/with/2010/WH_Tab_10.pdf

Minnesota
Source: http://www.taxes.state.mn.us/instructions/formula_10.pdf

New Jersey
Source: http://www.state.nj.us/treasury/taxation/pdf/whtables2010.pdf
New York
http://www.tax.state.ny.us/pdf/rulemaking/nov1809/withholding2010/text.pdf

North Dakota
Source: http://www.nd.gov/tax/indwithhold/pubs/withholdingbooklet2010.pdf

Rhode Island
Source: http://www.tax.state.ri.us/forms/2010/2010%20Withhholding%20Booklet%2012072009.pdf

Vermont
Source: http://www.state.vt.us/tax/businesswithholding.shtml

2010 State Unemployment Wage Base – Changes announced

Source: http://www.americanpayroll.org/members/stateui/

Alaska Employee Unemployment Insurance
The employee UI tax rate will remain at 0.5%. The increase in the taxable wage base for 2010 increases the employee portion of unemployment tax contributions to $170.50 (previously $163.50 in 2009).

Source: http://www.labor.state.ak.us/estax/faq/w1.htm

California State Disability
The SDI rate in California remains unchanged at 1.1 percent in 2010. The taxable wage limit is $93,316 for each employee per calendar year (previous wage limit in 2009 was $90,669). The 2010 maximum amount to withhold per employee is $1,026.48, up from $997.36 in 2009.

Source: http://www.edd.ca.gov/Payroll_Taxes/Rates_and_Withholding.htm

Hawaii State Disability
An employer may withhold TDI contributions of one-half the premium cost but not more than .5 percent of the employee’s weekly wage, with the maximum not to exceed $4.51 (previously $4.39 in 2009). An employer may not deduct premium cost from an employee who does not meet the eligibility requirements of Section 392-25, HRS.

Source: http://hawaii.gov/labor/dcd/PDF/general/2010%20Wage%20Base.pdf

New Jersey Unemployment and Disability
Unemployment/Disability Rates in New Jersey are assigned on a fiscal year basis (i.e. July 1st to June 30).  All new employers (except successors) are assigned new employer rates for the first three calendar years after which a calculated rate is assigned based on employment experience. 
The total employee contribution rate increases to 1.045 percent from January 1 through December 31, 2010, as employees are required to contribute 0.12 percent to the state's family leave program (FLI).

Source: http://lwd.dol.state.nj.us/labor/employer/ea/rates/rateindex.html

Pennsylvania Employee Unemployment Insurance
Pennsylvania employee unemployment tax for 2010 is increasing to 0.08 percent (.0008) tax on employee wages, or 80 cents on each $1,000 earned. The employee withholding UC tax is to be submitted with each UC-2/UC-2A Quarterly Report. Employee withholding is not limited to the $8,000 taxable wage base for employer contributions; it applies to the total wages paid in 2010.

Local Income Tax

Indiana County Taxes
Carroll, Clark, Clay, Madison and Wabash counties have adopted new county option income rates that will go into effect Dec. 1, 2009. These rate changes were adopted after Oct. 15 and before Nov. 1, which makes them effective Dec. 1.

Source: www.in.gov/dor/files/dn01.pdf

Ohio School District
A schedule of Ohio School District withholding taxes effective January 1, 2010 is available reflecting several new and changes in the school districts percentage rates.
 Employers should use the same wage base and number of exemptions they use for withholding Ohio income tax and use the school district withholding tables, unless the school district income tax is based on earned income. For school districts with an income tax based on earned income, the withholding is a flat rate equal to the tax rate for the district with no reduction or adjustment for personal exemptions.

Source: http://tax.ohio.gov/documents/forms/school_district_income/2010/WTH_EmployerLetter.pdf

Canada
2010 Withholding Schedules, Tax rates and wage limits are available from Revenue Canada and Quebec.
The following outlines rates and wage limit changes for 2010.

Payroll Deductions Formulas for Computer Programs – 91st edition publications effective January 1, 2010
Source: Canada:   http://www.cra-arc.gc.ca/tx/bsnss/tpcs/pyrll/t4127/2010-jn/t4127-10e.pdf

Formulas to Calculate Source Deductions and Contributions – effective January 1, 2010
Source: http://www.revenu.gouv.qc.ca/documents/en/formulaires/tp/tp-1015.ta-v(2010-01).pdf

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SPOTLIGHT ON SUCCESS

The Company: The Salvation Army

The Industry: Charity

The Challenge: The Salvation Army is the largest non-governmental direct provider of social services in Canada, serving 400 communities. In total, approximately 11,000 employees support the organization across all provinces. A great many of The Salvation Army’s 400 branches, called ministry units, in Canada were doing their own payroll, either locally or by outsourcing the effort through a payroll services provider. The Salvation Army worked with a multitude of government funders and donors, all of whom demanded better reporting and accountability.

The Solution: The organization’s decision makers concluded the best solution to their pay equity and compliance problem would be to centralize all ministries and regions on the same application platform. Centralization would ensure consistency and accuracy, as well as provide the integrated reporting their current approach lacked.

Since The Salvation Army in Canada and Bermuda had been successfully running its Ontario Headquarters site payroll with the Accero Cyborg module for six years, the decision to centralize on the module was the next logical step. Accero Cyborg was flexible enough to enable the organization to customize, where needed, to meet unique Territorial requirements. It was also robust enough to handle the more than 10,000 employees it would need to support.

The Results: The Salvation Army in Canada and Bermuda is fast on its way to reducing or eliminating their payroll outsourcing costs and third-party benefits management fees. All employees currently served by the Accero Cyborg module are paid from one central location using one central system. Reconciliation has been greatly simplified, and many Territorial policy inconsistencies and non-compliance issues have been resolved or eliminated.  It’s a win-win for the organization: they are saving money and achieving greater compliance.

Client Comments: “Now that we’re centralizing on the Accero Cyborg modules, we can work toward standardizing our practices across the board. In Accero Cyborg, everything happens in real time and important matters or issues are easier to spot,” Aleksandra Djukic, Payroll Accountant

Are you a Success Story? If so, we’d like to feature you in an upcoming newsletter.  Please email us at customersuccess@accero.com and tell us your story. 

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Take Advantage of the Accero Referral Rewards Program

Do you know someone who could benefit from the Accero Cyborg solution? If so, send us their name and if they commit to a formal evaluation process, you will receive a $1,500 credit to use toward any of the following:

• Annual maintenance fees
• PSO services, such as an audit or training
• Attendance at CUA 2010

Of course, we want you to be as comfortable as possible with our new referral process, so we kept it simple. Once we get your referral, an Accero account executive will contact you and take over from there.

But that’s not all. If your referral turns into a net new customer for us, you will receive an additional $1500. That’s a three-thousand dollar total value reward just for helping us expand our customer base.

Help us grow and help your own company at the same time. Now that’s a win-win formula for mutual success. Call your Accero Account Executive today for details.

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